After seeing the AKG K375 online at The Sound Room (www.soundroom.ca) in white, our headphone reviewer decided to go in, and see if they had a couple in black.
Inside he was greeted to an amazing display. Products like the Totem Wind were right in the back room. Products like the ... were right under the counter. Speakers that he liked the look of were right across the room, on the back wall.
Due to tax and recycling fee, he wasn't very happy with the price, but without asking, the salesman knocked $20 off the price, due to a computer being down. While he wasn't thinking of buying speakers this year, other than the Grand Focal Utopia's and perhaps a pair of rear-woofers, he couldn't help but consider the possibility of picking up the.
There is something to be said for good customer service. Having a salesman who is happy to see you makes you wish to be a customer, right on the spot. The reverse is true, also. Have an employee scowl at you, and you would likely throw a negative light on the others in the store, and even the products.
Should you be a difficult customer, that is understandable. But should you be a customer who is purchasing a larger item every three visits to a store, and a smaller one, every two, one really wonders why employees, even those not on commission don't realize it is their pay checque walking in the store to serve them.
Should you be a full-time shopper, or one inclined to be, there will be a number of options for your hard earned dollar. You'll tend to go back where you have good customer service and genuinely affable and conscientious salesmen and women. You'll buy things you don't need at all, to be nice, and you'll like yourself all more for just doing it, that is if you truly admire the places you visit.
That is, even if the money doesn't go into their hands, directly, the profit margin on the customer purchase goes rather directly to keeping the shop above water.
Often, that's the case.
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